Repairs that run themselves.
From check-in to checkout — manage every repair with a visual ticket board, real-time status updates, and built-in diagnostics.
Visual Ticket Board.
Kanban-style board with drag-and-drop columns. See every repair at a glance — who’s working it, what stage it’s in, and how long it’s been waiting.
Built-in Diagnostics.
Run hardware diagnostics directly from the ticket. Test screens, battery health, and sensors with results logged automatically to the repair timeline.
Everything you need to scale.
Smart Notes & History
Internal tech notes, customer-facing updates, and status changes — all time-stamped on a scrollable timeline.
Media Attachments
Snap photos or record audio notes directly from the ticket. Document condition before and after repair.
Re-service & Warranty
Track warranty repairs in a dedicated queue with parts history and recurring issue flagging.
Shop Transfers
Transfer tickets between locations with full history. The right tech at the right shop, seamlessly.
SMS Notifications
Twilio-powered automated texts when statuses change. “Your phone is ready” sent without manual effort.
Guided Check-In
A step-by-step wizard captures customer info, IMEI, and pre-repair condition consistently every time.
Infrastructure Partner
Empowering professional diagnostics across all Gadget Groove installations.